Refund & Cancellation Policy

1. Cancellation Policy

You can cancel your order any time before it has been dispatched for shipping. Once the order is "Shipped," it cannot be cancelled. To cancel your order, please go to "My Orders" and select the cancellation option or contact our support team.

2. Return Policy

Due to the nature of Ayurvedic and wellness products, we can only accept returns for items that are:

• Received in a damaged condition.
• Have missing parts or accessories.
• Are different from what was ordered.
• Have expired by the time of delivery.

Please initiate a return request within 7 days of receiving the order. Items must be unopened and in their original packaging.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

4. Damaged Items

If you receive a damaged product, please contact us immediately at support@ayumadway.com with your order number and photos of the damaged item and packaging. We will arrange for a replacement or a full refund.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that have been opened or used, unless they were received damaged.